Boxhop

Privacy Policy

Last updated: February 21, 2026

1. Introduction

Boxhop ("we," "us," or "our") provides a package forwarding platform that connects customers with independent courier operators in Costa Rica. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including our website, WhatsApp integration, and web chat.

2. Information We Collect

Account Information

  • Full name
  • Phone number (used as your primary identifier)
  • Email address (when provided)

Package Information

  • Tracking numbers
  • Package descriptions and contents
  • Delivery addresses and pickup point selections
  • Photos of package labels (processed via OCR for tracking number extraction)

Communication Data

  • Messages exchanged via WhatsApp and web chat
  • Conversation history with our AI assistant and human agents

Technical Data

  • Browser cookies (used to identify web chat sessions)
  • IP address and browser type
  • Usage patterns and interaction logs

3. How We Use Your Information

  • Package tracking and delivery: To register, track, and deliver your packages from our Miami warehouse to Costa Rica.
  • Customer communication: To respond to your inquiries via WhatsApp and web chat, including AI-assisted responses.
  • Service notifications: To send you package status updates (e.g., arrived in Miami, shipped to Costa Rica, ready for pickup) via WhatsApp.
  • Account management: To identify you across interactions and link your packages to your account.
  • Service improvement: To improve our AI assistant, platform features, and overall service quality.

4. AI and Automated Processing

We use artificial intelligence (powered by Anthropic's Claude) to:

  • Respond to customer inquiries via chat
  • Extract tracking information from package photos using optical character recognition (OCR)
  • Match packages to customers based on name similarity

All AI interactions are logged for quality assurance. You may request to speak with a human agent at any time by asking to be escalated.

5. Information Sharing

We share your information with:

  • Your courier operator: The independent courier business you selected to handle your packages. They can view your package details, communication history, and account information through their dashboard.
  • Service providers: Anthropic (AI processing), Meta/WhatsApp (messaging). These providers process data as necessary to deliver their services.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Package records and conversation history are kept for operational and customer service purposes. You may request deletion of your data by contacting your courier operator or reaching out to us directly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure server infrastructure, and access controls limiting data visibility to authorized courier staff.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to certain processing activities

To exercise these rights, contact your courier operator or email us at support@boxhop.co.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through our communication channels.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at support@boxhop.co.